Frequently Asked Questions

Installing Vestime is simple and takes just a few minutes:

1. Visit the Shopify App Store and search for "Vestime"
2. Click "Install app" and authorize the required permissions
3. The app will automatically integrate with your product pages
4. Customize the button appearance in the app settings
5. Test the functionality with a sample product

No coding skills required! The installation is completely automated.

Yes! Vestime is designed to work seamlessly with all Shopify themes, including:

• Free Shopify themes (Dawn, Craft, Colorblock, etc.)
• Premium themes from the Theme Store
• Custom-developed themes
• Headless/custom storefronts

Our app automatically detects your theme and integrates appropriately. If you experience any display issues, our support team can help optimize the integration.

Vestime works exceptionally well with:

• Clothing: Shirts, dresses, jackets, sweaters, pants
• Accessories: Jewelry, watches, hats, scarves
• Eyewear: Glasses, sunglasses
• Beauty: Makeup looks, hair colors

The AI works best with products that have clear product images against neutral backgrounds. Items with complex patterns or transparent elements may have varying results.

Our AI-powered virtual try-on uses advanced computer vision and machine learning:

1. Photo Analysis: The customer uploads their photo
2. Body Detection: Our AI identifies body proportions and pose
3. Product Mapping: The system maps the product onto the customer
4. Realistic Rendering: Creates a photorealistic try-on image
5. Quick Delivery: Results delivered in 15-30 seconds

The entire process is automated and requires no manual intervention.

Our AI technology provides highly realistic results with:

• 95% accuracy in size and fit representation
• Natural lighting and shadow effects
• Proper draping and fabric behavior
• Realistic color matching

While virtual try-on provides an excellent preview, we always recommend checking your store's size guide for the best fit. The technology works best with high-quality product images and clear customer photos.

For optimal results, customers should upload photos with:

• Good lighting: Natural light or bright indoor lighting
• Clear visibility: Full body or upper body clearly visible
• Neutral background: Plain or simple backgrounds work best
• Straight pose: Facing the camera directly
• High resolution: At least 512x512 pixels

Supported formats: JPG, PNG. Maximum file size: 10MB.

We offer three flexible plans to suit stores of all sizes:

Yes! We offer a completely free plan with 10 try-on generations per month - no credit card required. This allows you to test the technology and see how it works with your products before upgrading.

You can also start with our Professional plan which includes a 7-day free trial to experience all premium features.

If you reach your monthly generation limit:

• The try-on button will display an upgrade message
• Existing customers can still view previously generated images
• You can upgrade your plan anytime to restore functionality
• Unused generations don't roll over to the next month

We'll send you email notifications at 80% and 100% of your usage limit.

Absolutely! You can cancel your subscription at any time:

• No cancellation fees or penalties
• Continue using paid features until your billing period ends
• Automatically downgrade to the free plan
• Reactivate anytime with one click

Cancel through the Shopify admin panel under Apps > Vestime > Settings > Billing.

We take data privacy extremely seriously:

• Automatic Deletion: Customer photos are automatically deleted from our servers within 24 hours
• Secure Processing: All data is encrypted in transit and at rest
• No Training Data: We never use customer photos to train our AI models
• GDPR & CCPA Compliant: Full compliance with international privacy laws
• Limited Access: Only authorized AI processing systems access the photos

Customers own their generated try-on images and can download them anytime.

Yes, Vestime is fully compliant with major privacy regulations:

• GDPR: European Union data protection compliance
• CCPA/CPRA: California consumer privacy compliance
• Data Rights: Users can access, delete, or modify their data
• Consent: Clear consent mechanisms for data processing
• Transparency: Detailed privacy policy and data usage disclosure

We provide all necessary tools for merchants to handle customer data requests.

Data processing and storage locations:

• Processing: Secure cloud infrastructure in EU and US
• Storage: Temporary storage during processing only
• Transfer Safeguards: Standard Contractual Clauses for EU transfers
• Certification: SOC 2 and ISO 27001 certified infrastructure

All data transfers comply with international data protection requirements.

Based on data from thousands of stores using Vestime:

Results may vary depending on your product type, customer base, and implementation. Fashion retailers typically see the strongest impact.

Vestime is optimized for performance and won't slow down your store:

• Lightweight: Less than 50KB added to page load
• Lazy Loading: Resources load only when needed
• CDN Delivery: Global content delivery network
• No Dependencies: Doesn't conflict with other apps
• Mobile Optimized: Fast loading on all devices

The virtual try-on processing happens on our servers, not your store, so it doesn't affect your site speed.

Currently, you can track basic usage through your Shopify admin:

• Generation Count: View monthly usage in the app dashboard
• Plan Status: Monitor your subscription and billing
• Customer Feedback: Gather feedback through your store's existing systems

Coming Soon: We're developing comprehensive analytics including conversion tracking, customer insights, ROI reports, and usage patterns. These advanced features will be available in future updates for Professional and Enterprise plans.

For now, you can measure success through your existing Shopify analytics by monitoring overall conversion rates and return rates after implementing Vestime.